At Fitaari, our commitment to customer satisfaction is paramount. We strive to ensure that every purchase meets your expectations. However, we understand that circumstances may arise where a return or refund becomes necessary. Rest assured, we have devised a comprehensive Return and Refund Policy to address any such occurrences with ease and efficiency.

Returns:

Should you encounter any dissatisfaction with your purchase due to damage, defect, or any other reason, we offer a hassle-free return process. Please adhere to the following guidelines:

1. Notification: Kindly notify us within 3 days of receiving your order if you intend to return any item.
2. Condition: The product must be in its original condition, unused, and with all accompanying tags or packaging intact.
3. Authorization: Prior authorization for return is required. Please contact our customer service team to initiate the return process 
4. Return Shipping: Customers are responsible for the shipping costs associated with returning the item unless otherwise specified.
5. Refund or Replacement: Upon receiving the returned item and verifying its condition, we will proceed with either a replacement or issue a refund as per your preference.

Refunds:

In the event that we are unable to fulfill your order due to reasons such as out-of-stock items or unforeseen circumstances, we offer a prompt refund process. Here's how it works:

1. Notification: If your order cannot be fulfilled for any reason, we will notify you immediately.
2. Refund Processing: Refunds will be processed within 1-2 business days from the date of cancellation.
3. Payment Method: Refunds will be issued via the original method of payment unless otherwise specified.